Shipping policy
SHANNON VERONICA JONES
Thank you for shopping with SHANNON VERONICA JONES. We specialize in offering a full range of quality bag products and standardized global shipping services. We always adhere to strict packaging and dispatching standards to ensure every customer’s order is accurately processed, well-protected during transportation, and delivered within a standard and reasonable time frame.
1. Order Processing & Delivery Schedule
Our team processes all confirmed customer orders within 1-3 business days, excluding weekends and statutory public holidays. Processing timelines may be prolonged during peak shopping seasons, promotional events or periods with excessive order volume. We will send formal email notifications to customers promptly once any significant shipping delays occur. The standard delivery time for all orders is 15 business days. All delivery durations are estimated and may be affected by logistics carrier delays, customs clearance procedures, harsh weather conditions, regional logistical restrictions and holiday schedules.
2. Shipping Fees & Order Tracking Service
Shipping fees for all individual orders will be automatically calculated and clearly presented on the checkout page before payment, ensuring full pricing transparency for every transaction. Once your bag order is dispatched from our warehouse, you will receive a shipment confirmation email containing exclusive tracking information. Tracking data and real-time logistics updates will generally become available and searchable within 24-48 hours after the carrier completes parcel pickup.
3. Shipping Address Liability Provision
Customers are required to carefully verify and confirm the accuracy and completeness of their shipping address information during checkout to avoid delivery failures. SHANNON VERONICA JONES will not bear any responsibility for misdelivered, undeliverable or returned parcels resulting from incorrect or incomplete address details provided by customers. Any parcels returned due to address errors will incur additional reshipping fees, which shall be fully covered by the customer.
4. Solution for Lost or Damaged Shipments
We provide dedicated after-sales solutions for abnormal logistics issues. If your package is lost during transit, please contact our customer service team within 7 days of the expected delivery date to initiate an official investigation. If your purchased bag products arrive with damaged surfaces, structural defects or broken packaging, please reach out to our support team within 48 hours after delivery. You are required to provide clear photos of damaged items and original packaging for verification. Our professional team will assess the situation comprehensively and resolve the issue efficiently.
5. Product Maintenance & International Shipping Rules
Every bag product sold in our store is equipped with official usage and maintenance guidelines. Customers need to follow professional instructions for daily use, cleaning and storage. SHANNON VERONICA JONES accepts no liability for product damage caused by improper maintenance, unauthorized modification, incorrect operation or personal misuse. For all international cross-border shipments, destination countries may impose customs duties, import taxes and other clearance fees according to local regulations. All additional charges are the sole responsibility of the customer and are not included in product prices or standard shipping costs.
6. Contact Information
If you have any questions, doubts or consultation needs regarding this Shipping Policy and your order logistics status, please feel free to get in touch with us via the official contact details below:
Trade Name: SHANNON VERONICA JONES
Phone number: +1 502-601-5965
Email: service@singletonnoel.shop
Physical address: 228 Mendell Pl, New Castle, DE 19720, United States